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IP Camera and IP Video FAQ (Frequently Asked Questions)

Q: Important  Notice for  DHCP  set up :

For user who intend to use IP Power on the important Server . PC  or Electric Device

A: IP Power will reboot as user change IP/ Gateway/ Port on the other site by IPEdit or Website -- it will happen . For instance,  it similiar to MS Windows98 also need system reboot if change IP.

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As DHCP will allocate IP once every few days , to prevent the connected device reboot (Server. PC and ....etc.), please use  ¡§ Static  IP ¡§  

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After reboot, most users can not find IP Power because of IP Change, user  need to use IPEdit find new  IP again.

Q: What is the yellow RCA connector on the back of the camera/video server for?
A: It is a standard CVBS video output for monitor on IP Camera and IP Video.

Q: What is the red earphone jake on the back of the camera/video server for?
A: It is a standard microphone input connector for voice in on IP Camera with audio and IP Video with audio.

Q: How does the built-in motion detection work?
A: It very simply compares what it sees now to what it saw in the last frame and based on a sensitivity you select will trigger an event. The event can be to send an email, to send an image to a FTP server with software built into the camera/video server, nothing else is required.

Q: What port does the camera/video server use to send the Images? Can I change the port used?
A: The camera/video server uses a web server port(HTTP port 1) and an image transfer port(HTTP port 2); the camera/video server uses port 80 as a web server port and port 8080 as an image transfer port. Please note that both ports must be opened or forwarded to have access to the camera/video server. Both the web server port and the image transfer port are adjustable from the system menu of the camera/video server after login by Administrator.

Q: How do I reset the camera/video server to factory defaults?
A: There are two ways to reset the camera/video server to its factory defaults (if you forget the passwords, for example), one is to open the camera/video server web-page by browser(this camera/video server shall connected by LAN or WAN), then click hybrid-link "Restore factory default configuration" from the system menu of the camera/video server after login by Administrator, this will reset the camera to its factory defaults. The other method is to power on the camera, and using a paper clip, click the reset button on the back of the camera/video server. Hold the reset button while(1 second), the camera/video server will be reset to factory defaults. Please note that all settings, including triggered events, FTP image transfers, and image configuration will be lost/reset.

Q: Can I password protect the camera/video server? How many different users can be set up to access the camera/video server? Can I have more than one administrator?
A: The camera/video server can be password protected. You can set up to six different users with passwords; however, there is only the default administrator can be given admin rights, else be given just viewing rights.

Q: How do I upgrade the camera/video server firmware? How can I tell what version of firmware my camera/video server currently has?
A: Upgrading the firmware is a very simple process,
Step 1 Click hybrid-link "Firmware update" from the system menu of the camera/video server after login by Administrator.
Step 2 Enter path and file name of new firmware in "Select software" and click "Upload".
Step 3 The camera/video server will auto re-boot in 60 seconds.

The web page of camera/video server has showed the version of firmware currently.

Q: Do I need a public fixed IP address for each camera/video server?
A: No, you of course, can have a real, public, static IP address for each camera/video server, however, using just one static IP address for your router and a virtual server or port forwarding scheme, you can use many camera/video server with just one static IP and just about any router.

Q: How do I configure my camera/video server to be viewed from the Internet when I am behind a router or firewall?
A: The camera/video server uses a web server port(HTTP port 1) and an image transfer port(HTTP port 2); the camera/video server uses port 80 as a web server port and port 8080 as an image transfer port. Suggest to keep the Http port 1 as 80 to make sure the camera/video server can be accessed by the default HTTP port setting access on the LAN. If multiple camera/video server are installed on the LAN, also required to be accessed from the WAN, or you are using a router or behind a firewall, then the Http port 2 can be changed as the virtual server port mapping to support multiple camera/video server. You will need to open ports (port forward) on your router or firewall. Use the same ports you enter in Http port 2.

Multiple Cameras/Video servers: If you have more than one camera/video server that you would like to be viewed over the Internet, then you will have to open a second Web Server port and Transfer Image port for each additional camera/video server.

Example: If camera/video server 1 is using the default port 80 for the Web Server and port 8481 for the Transfer Image, then camera/video server 2 will need to be set to port 81 for the Web Server and port 8482 for the Transfer Image.

To view camera from Internet, enter the WAN IP address of the router.

Q: Will the surveillance software work with the camera/video server?
A: Yes, we have two software work with the camera/video server. One is IPCamVid for watch and transfer the IP camera/video to local video/audio capture device, you can use any capture software to record the video/audio from the camera/video server. The other one is infinity, the camera/video server can be managed or viewed with this software.

Q: Can I use the camera/video server outside?
A: The camera/video server has "outdoor" frequency option, so camera/video server can aim at outside. However, the camera/video server can't put outdoor directly. You can put the camera/video server outdoor once you have sturdy enough outdoor camera enclosure for outdoor use.

Q: What is the maximum length Ethernet cable I can use?
A: The same topology limitations that apply to any 10/100 Ethernet card apply, meaning the maximum segment length is 100 meters from switch/hub to the camera/video server.

Q: What is the maximum frame of the camera/video server?
A: The maximum image frame rate of the camera/video server is up to 25 frames/second.